This policy explains when orders may or may not be canceled, considering status, supplier submission, digital execution, API, physical stock, security and customer-submitted data.
Cancellation before processing
Pending orders not yet sent to the supplier/API or not picked for physical shipping may be reviewed for cancellation. Approval depends on the actual order status, service policy and absence of started operational cost.
After supplier or API submission
After submission to supplier, API, remote execution, file generation, physical picking or shipping, cancellation may not be possible. Digital services often start processing immediately.
Incorrect or incompatible data
Orders with incorrect IMEI, serial, model, country, carrier, username, password, file or technical field may be rejected or completed without automatic cancellation rights, especially when the supplier considers execution valid.
Cancellation for security reasons
The platform may cancel, suspend or review orders with signs of fraud, abuse, irregular chargeback, registration mismatch, API misuse, data manipulation or violation of these terms.
How to request
Requests must be submitted through official support with order number, reason, identification and evidence. Opening a request does not guarantee automatic cancellation.
Support channels
Requests related to this policy must be submitted through the platform’s official channels, preferably from the authenticated customer panel. When applicable, include the order number, account email, payment identification, screenshots, files or technical details needed for review.